Director of Information Technology

Pinnacle Partners, Inc · Terre Haute, Indiana

FULL TIME

Job Description

About the Role

We are seeking a skilled Director of IT to serve as the key technology leader and point of contact for our client's environment. This role will play a critical part in delivering responsive IT services, leading a small support team, and driving strategic technology projects to successful completion.

Key Responsibilities

Lead all IT operations and service delivery

Act as the liaison between leadership and the central IT organization, partnering with leaders to improve how IT services are delivered

Build a team culture centered on outstanding customer service

Hire, supervise, and develop IT support staff, promoting compliance with required policies

Oversee the IT help desk by assigning, tracking, and reviewing work to meet SLAs

Manage hardware and software assets

Run IT change control in line with organization-wide change management processes

Contribute to IT budgeting and direct spending on computer and technology services

Lead team projects to completion using proven project management practices

Requirements

Bachelor’s Degree

3-5 years of supervisory experience supporting IT environments

Excellent written, verbal, interpersonal, and presentation skills with both technical teams and leadership

Ability to manage multiple strategic projects and objectives and deliver on deadlines

Discretion and confidentiality when accessing sensitive data and holding local administrative access to desktop equipment

Demonstrated experience in change management and process re-engineering

Understanding of how enterprise IT components interrelate, including wired and wireless networks, VoIP, Active Directory, LDAP, and information security

Familiarity with advanced desktop management tools and strong IT troubleshooting skills

Benefits

Overview

Comprehensive medical, dental, and vision plans

Generous PTO

Professional development support

Company	Pinnacle Partners, Inc
Location	Terre Haute, Indiana
Type	FULL TIME
Niche	Full-time

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