Multilingual Customer Support Specialist

Khired Networks (Private) Limited · Lahore, Pakistan

FULL TIMEPKR620 – PKR964 / yr

Job Description

Experience: 1–2 years

Location: DHA, Phase 6, Lahore

Job Type: Full-Time

Language: Fluency in either Italian or French is required. Candidates fluent in both Italian and French are a strong plus.

Key Responsibilities

Respond to customer queries via chat and email regarding payments and transactions.
Assist buyers and sellers with transaction-related inquiries and concerns.
Manage customer support tickets through Zendesk and ensure timely resolution.
Follow documented processes and guidelines available in Confluence.
Coordinate with internal teams through Slack to resolve customer issues.
Maintain professional communication and deliver a positive customer experience.

Tools & Platforms

Zendesk, Confluence, Slack, and Stripe.

Shift Requirements

Positions are available for 12-hour shift operations with 7-day coverage and 24/7 operational coverage. Candidates must be flexible and comfortable working in a shift-based environment, including weekends and rotational shifts as required.

Job Specification

Fluency in either Italian or French is required. Candidates fluent in both Italian and French are a strong plus. Experience with Zendesk, Confluence, Slack, and Stripe.

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Multilingual Customer Support Specialist

Job Description

Job Description

Key Responsibilities

Tools & Platforms

Shift Requirements

Job Specification