Custody Client Service - Senior Associate

JPMorgan Chase & Co. · Bournemouth, England, United Kingdom

FULL TIME

Job Description

Make client experience your impact. In this role, you will support institutional clients by resolving time-sensitive custody inquiries across trades, cash, and asset servicing. You will partner closely with operations teams to deliver responsive, accurate service and help improve end-to-end processing. If you enjoy problem-solving, relationship building, and working across global markets, this is a great opportunity to grow your expertise.

As a Custody Client Facing Associate in Custody Operations, you will be the day-to-day point of contact for clients and help ensure their trade, cash, and asset servicing inquiries are handled with clarity and care. You will work with teams across the business to investigate issues, communicate outcomes, and help improve how we deliver service. You will join a collaborative, global team that values accountability, continuous improvement, and client focus.

Job responsibilities

Serve as a primary contact for client inquiries related to trades, cash, and asset servicing

Deliver timely, accurate responses and manage expectations throughout issue resolution

Partner with internal operations teams to investigate breaks, exceptions, and processing issues

Perform root cause analysis on corporate actions, income, cash, foreign exchange, and trade-related inquiries

Document findings and communicate clear resolutions to internal and external stakeholders

Identify recurring inquiry drivers and recommend process improvements to reduce future volume

Support initiatives that improve straight-through processing and reduce manual touchpoints

Promote self-service options where available and appropriate to client needs

Build strong working relationships with clients and internal partners across products and markets

Prioritize multiple requests effectively in a fast-paced environment

Required qualifications, capabilities, and skills

Good industry and product knowledge of corporate actions essential

Ability to analyze issues, identify root causes, and propose practical solutions

Strong written and verbal communication skills with the ability to explain complex topics clearly

Client service mindset with a focus on responsiveness and quality

Ability to collaborate effectively with cross-functional teams

Strong organization, planning, and prioritization skills

Ability to manage multiple tasks and shifting deadlines

Sound judgment and attention to detail when handling operational inquiries

Ability to work effectively in a global team environment

Preferred qualifications, capabilities, and skills

Knowledge of trade processing and settlement concepts

Knowledge of cash management concepts within custody operations

Experience supporting institutional clients in an operations or service environment

Familiarity with process improvement practices that reduce manual work and recurring inquiries

Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Company	JPMorgan Chase & Co.
Location	Bournemouth, England, United Kingdom
Type	FULL TIME
Niche	general

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