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eSense Incorporated · Washington, District Of Columbia
We are seeking a NOC / Network Dependency Engineer. The successful candidate will monitor, troubleshoot, and maintain the availability of a client network environment, and will build and maintain an accurate map of how applications, circuits, devices, and cloud services depend on one another to drive incident triage, change impact analysis, and continuity planning. This role will report to the (Program Manager / NOC Lead). The ideal candidate will be motivated by the opportunity to support public agencies, nonprofit organizations, and private companies in transforming their data into actionable insights. Candidate must be a U.S. citizen or green card holder able to obtain and maintain DHS suitability and must be able to work a hybrid schedule in our DC office.
What you will do:
Monitor LAN, WAN, SD-WAN, data center, and cloud network health using enterprise tools (e.g., SolarWinds, Splunk, Thousand Eyes)
Triage, troubleshoot, and resolve alarms and outages within defined SLAs, escalating to Tier 3, vendors, and carriers as needed
Track incidents, problems, and changes in ServiceNow (or similar) following ITIL processes, and support major incident bridges and on-call rotation
Discover and document upstream and downstream dependencies between applications, hosts, network devices, circuits, DNS, identity services, and cloud resources
Build and maintain service maps and configuration item relationships in the CMDB
Validate dependencies using flow data (NetFlow/IPFIX), packet capture, and discovery tools
Identify single points of failure and recommend redundancy or architecture improvements
Feed dependency data into business impact analyses, continuity of operations (COOP), and disaster recovery planning
Assess the impact of proposed changes and present findings to the Change Advisory Board (CAB)
Support FISMA, NIST SP 800-53, and DHS 4300A compliance, ATO evidence, CDM and TIC 3.0 reporting, and remediation of network-related POA&M items
Maintain network diagrams, runbooks, SOPs, and availability, capacity, and SLA reports for government leadership
Automate repetitive monitoring and discovery tasks with scripts or APIs.
Other duties as assigned
Required
Bachelor's degree in IT, computer science, engineering, or a related field; (9) + years of equivalent experience may be considered in lieu of a degree
Required
5 + years of network engineering or Network Operations Center (NOC) experience
Hands-on experience with ITSM and CMDB tools (e.g., ServiceNow) and ITIL incident, problem, and change management
U.S. citizenship or lawful permanent residency (green card), and ability to obtain and maintain a DHS suitability determination (Background Investigation) for the life of the contract. No security clearance is required
Required Skills:
Routing and switching (BGP, OSPF, EIGRP, VLANs, STP), firewalls, load balancers, and VPNs on platforms such as Cisco, Juniper, Palo Alto, or F5
Working knowledge of TCP/IP, DNS, DHCP, NTP, and Active Directory dependencies
Network monitoring, flow analysis, and packet capture tools (e.g., SolarWinds, Wireshark, NetFlow)
Strong written communication for diagrams, runbooks, and incident reports
Active CompTIA Security+ and CCNA (or equivalent) certifications
Preferred:
Prior experience supporting DHS or another federal civilian agency
Active or recent DHS Background Investigation (suitability)
CCNP, JNCIP, ITIL v4 Foundation, or ServiceNow CMDB/Discovery certification
Experience with dependency mapping tools (e.g., ServiceNow Service Mapping, Dynatrace, BMC Helix Discovery, Device42)
Familiarity with AWS GovCloud or Azure Government networking and FedRAMP-authorized services.
Experience with CDM tooling, TIC 3.0, and zero trust architecture concepts
Scripting and automation with Python, Ansible, or REST APIs
Experience supporting COOP exercises or disaster recovery testing
Details
| Company | eSense Incorporated |
| Location | Washington, District Of Columbia |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |