Customer Service-First Shift

Relay Express, Inc. · Cincinnati, Ohio

FULL TIME

Job Description

Position: Dedicated Customer Care Representative

Manager: Key Account Manager

Relay Express is seeking a versatile and motivated individual to join our team as a Customer Service Specialist. In this role, you will play a pivotal part in delivering exceptional customer service experiences while supporting dedicated accounts to drive business growth. This position requires a proactive approach, strong communication skills, and the ability to thrive in a fast-paced environment.

Core Responsibilities:

·

Support sales initiatives through research, data analysis, meeting prep.

Answer all emails and phone calls for order entry questions related to service daily.
Compile SOPs for training purposes for assigned dedicated accounts

·

Other duties as assigned.

Experience and skill requirements

Previous Customer Care experience and/or account management a plus.
Ability to build strong relationships with key decision makers.

·

Excellent interpersonal and active listening skills.

·

Strong troubleshooting and follow-up skills.

·

Excellent written and oral communication skills.

Must be articulate, motivated, organized and a strong team player.

·

Hours: 7:00-3:30 M-F
Hourly pay $20-$22 hour to start
Office

Location

Fairfield, OH

Benefits

Medical Benefits after 60 days. Premium paid at 75%

Life & AD&D Insurance after 60 days

Dental and Vision Insurance after 60 days

401k Profit Share with company match after 1 year

Paid time-off based on employee handbook: 1 week at 6 months, 1 week at 1 year

Company	Relay Express, Inc.
Location	Cincinnati, Ohio
Type	FULL TIME
Niche	Full-time

Explore 1M+ Live Opportunities.

Customer Service-First Shift

Job Description

·Other duties as assigned.Experience and skill requirements

·Excellent interpersonal and active listening skills.

·Strong troubleshooting and follow-up skills.

·Excellent written and oral communication skills.

Location

·

Other duties as assigned.

Experience and skill requirements

·

Excellent interpersonal and active listening skills.

·

Strong troubleshooting and follow-up skills.

·

Excellent written and oral communication skills.