Digital Sales and Service Representative

1-800 Contacts · Texas, TX, United States

FULL TIME

Job Description

Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture!

Train and work remotely from approved states (Utah, Florida, North Carolina and Texas)

Training: Full time, part time, or limited split shifts available

Starting base pay: $15.00 per hour + bonus potential of up to $6/hr

Shifts will be in the afternoon/evenings (ex. Required to work a weekend shift (Saturday or Sunday) each week

Monthly performance bonuses for those who qualify (up to $6 per hour)

Ownership of your development with support from leaders dedicated to fostering growth

Bi-annual performance reviews

Manage up to 3 concurrent incoming customer chats via the NICE CXOne platform, totaling roughly 60 chats per 8-hour shift

This is a sales job; you will consult customers on the best value for their contact lens purchases on each call

Reply to incoming emails or mms from customers as business needs require

Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats

Request prescriptions via phone from eye care providers as needed

Provide world class customer service in a fast-paced, dynamic environment

Identify and resolve problems in a way that creates a positive customer experience

Maintain high performance metrics including revenue per chat (again, sales), quality, availability, and timeliness metrics

Abide by 1-800 Contacts policies and procedures as identified and amended from time to time

High school diploma (or GED equivalent)

~2-3 years minimum customer service experience

~ Chat sales and Contact Center experience a plus!

~ Great typing skills (at least 40 words per minute) and technical proficiency

~ A private, dedicated workplace, free from interruption or distraction that promotes confidentiality

~ Ability to show up to work on time and work your scheduled shift

Amazing medical, dental, and vision coverage

~Free eye exams for your immediate family and dependents

~ Tuition reimbursement for eligible courses

Approved remote working locations (permanent residence): We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. LI-Remote

To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below.

The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements.

United States Remote Salary Range

Company	1-800 Contacts
Location	Texas, TX, United States
Type	FULL TIME
Niche	tech