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StevenDouglas · Miami
Level 1 Help Desk Support Technician (Contract)
Onsite
Duration:
6 Month Contract to hire (Potential Extension)
Start Date:
Immediate
M-F: 7am – 9pm EST
Weekends: 9am – 9pm EST (can work remote)
Overview
Printers and Outlook – most common issues to troubleshoot
35-40 tickets per day – mix of phone/email/chat interactions (no in person support)
1-2 years of experience (mix of certification/experience)–
uses logic in problem solving
has technical acumen
assessing variables and eliminating variables
resourcefulness and actual thought/problem solving
volume experience helps fast paced environments work – 8k interactions per month for whole team
ServiceNow exp
Basic networking – CompTIA A+
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Details
| Company | StevenDouglas |
| Location | Miami |
| Type | FULL TIME |
| Niche | Full-time |