Front Office Supervisor

Hilton · London, England, United Kingdom

FULL TIME

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Front Office Supervisor

, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here's what you'll do during a typical day

Supervise front office team:

Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

Lead day-to-day team operations:

Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback

Lead guest issue resolution:

Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

Manage lobby flow:

Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Manage special projects:

Lead department initiatives or ad-hoc assignments

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member

A passion for spreading the light and warmth of

Hospitality

. Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership

. A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now

, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Company	Hilton
Location	London, England, United Kingdom
Type	FULL TIME
Niche	healthcare

Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Front Office Supervisor

Job Description

Responsibilities

Here's what you'll do during a typical day

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*

Explore 1M+ Live Opportunities.

Explore 1M+ Live Opportunities.

Front Office Supervisor

Job Description

ResponsibilitiesHere's what you'll do during a typical day

QualificationsWhat It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*

Responsibilities

Here's what you'll do during a typical day

Qualifications

What It Takes to Make the Stay