As the Assistant Manager Operations, you will play a crucial operational lead role in keeping daily warehouse workflows efficient and smooth. You will bridge customer requirements with floor execution—managing warehouse staff, monitoring material handling equipment (MHE) uptime, optimizing space utilization, maintaining physical stock counts, and keeping the facility safe and compliant with QSHE guidelines.
Responsibilities
- Operations & Customer Planning: Maintain receiving, warehousing, and distribution operations by initiating and enforcing procedures. Coordinate daily with clients for inbound/outbound schedules and arrange transport as per plan.
- Workforce & Duty Management: Prepare monthly duty rosters, assign daily tasks to warehouse staff, manage labor attendance, and fulfill operational requirements through effective scheduling and performance follow-ups.
- Inventory Control & Accuracy: Control inventory levels through physical counts, verify stock during receiving and dispatch, and perform daily reconciliation with system data.
- Facility, Layout & MHE Maintenance: Monitor daily warehouse space utilization, implement design layouts, track daily MHE upkeep, and issue work orders for repairs or requisitions for replacements.
- Distributor & Issue Resolution: Coordinate with distributors to ensure seamless operational flow and resolve complaints promptly to maintain customer satisfaction.
- Team Building & Development: Assist in recruiting, selecting, orienting, and training warehouse staff to build a capable and high-performing team.
- QSHE, Safety & Security: Ensure health, safety, cleanliness, and security of the warehouse. Maintain safe work systems, preserve product and facility quality, report hazards, and enforce full QSHE compliance.
Requirements
- Education: Graduation or Master’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
- Experience: 3 to 5 years of proven operational experience in a 3PL / Warehousing environment.
- Technical Skills: Strong proficiency in ERP/WMS systems and MS Office (Excel, Word, PowerPoint).
- Core Competencies: Strong leadership, workforce management, customer service mindset, transport planning, and inventory control abilities.
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