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CBTS · Cincinnati
Cincinnati, OH Duration: 12 months Pay Rate: $55-60/hour on W2, client will not consider C2C Work Type: Onsite
Required
Experience
5+ years of ServiceNow platform experience. 3+ years of hands-on ServiceNow CSM implementation experience. Experience implementing customer service portals. Experience configuring email-to-case processes. Experience integrating CRM and customer data sources with ServiceNow. Experience supporting large customer service or operations teams.
Must Have - Certifications:
ServiceNow CIS – ITSM ServiceNow CAD ServiceNow CIS – CSM
Technical Skills Strong experience with:
ServiceNow CSM Service Portal Customer Service Workspace Flow Designer Integration Hub REST APIs Business Rules Script Includes Client Scripts UI Policies SLA Management Knowledge Management Case Management Email Inbound Actions Notification Framework
Integration Skills Experience integrating with:
Fiserv SAP Custom CRM platforms Data warehouses (Snowflake preferred)
Please send resume ASAP.
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Details
| Company | CBTS |
| Location | Cincinnati |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |