Service Representative

Thompson Safety · Cleveland, Ohio

FULL TIME

Job Description

Service Representative | Thompson Safety

Department: Service

FLSA Status: Exempt, commission eligible

Who We Are

Thompson Safety helps businesses keep their employees safe and their facilities ready with First Aid, AED, Eyewash, Fire, Training, and PPE solutions. We combine dependable local service, straightforward billing, and technology that makes managing workplace safety easier.

We’re a growing company built on strong relationships, responsive service, and people who take ownership. As we expand into new markets, we’re looking for team members who want to grow with us and make an impact.

About the Role

We’re looking for a motivated Service Representative who takes pride in delivering great service and building lasting customer relationships. You will service and grow an assigned customer base, respond to customer needs with urgency, and partner with Account Executives to develop your territory.

This role is ideal for someone who enjoys working independently, meeting customers face to face, and taking ownership of results.

What You’ll Do

Service assigned customers on a regular schedule, delivering a professional and consistent customer experience.
Build strong relationships and serve as a trusted connection between customers and the Thompson Safety team.
Grow your territory by introducing products and services that address customer needs.
Partner with Account Executives to develop opportunities and expand customer relationships.
Generate new business through cold calling, referrals, and follow-up on leads.
Participate in company marketing initiatives and promotions.
Strengthen your product knowledge and service skills through company and vendor training.
Learn and apply best practices from fellow Service Representatives and Account Executives.
Obtain and maintain First Aid and CPR certification and a Fire Extinguisher Inspection License, as required.
Perform other related duties as assigned.

What You Bring

A strong customer service mindset, a sense of urgency, and the drive to grow your territory.
The ability to work independently, manage a service schedule, and follow through on commitments.

* A high school diploma or GED; a college degree is preferred.

Familiarity with safety products, applicable codes, and service procedures.
A general understanding of business, sales, financial, and safety principles.

* Comfort using technology to improve service and the customer experience.

Working knowledge of Microsoft Word, Excel, and Outlook.
Any professional certifications required for the assigned territory or services.
A valid driver’s license and the ability to pass a drug screening and background check.

Physical and Travel

Requirements

This position requires daily driving and travel throughout an assigned territory. Regular duties involve standing, walking, talking, hearing, and using hands to handle products and equipment. Occasional duties involve sitting, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling.

Candidates must be able to frequently lift or move up to 20 pounds and occasionally up to 75 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

Supervisory Responsibilities: None.

Equal Opportunity Employer

Thompson Safety welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by federal, state, or local law.

Company	Thompson Safety
Location	Cleveland, Ohio
Type	FULL TIME
Niche	Enquiry clerks

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