Customer Care Representative

StructSure · Karachi division, Pakistan

FULL TIMEPKR391 – PKR580 / yr

Job Description

Job Description:

About the role

You are the first person our clients talk to. You will handle enquiries, explain our services, book inspections, and look after the client from first message to final report — for both our Australian and Pakistani clients from our Karachi office.

What you will do

Answer client enquiries on phone, WhatsApp, email and social media — within minutes
Explain our inspection services and prices clearly, and convert enquiries into bookings
Book inspections and coordinate with our inspection teams in Perth and Karachi
Confirm every booking in writing and send clients their pre-inspection requirements
Check reports before they go out, send them to clients, and follow up afterwards
Keep accurate records of every client, booking and follow-up
Ask happy clients for reviews, and escal…?

Job Specification:

Confident with a computer, including email, WhatsApp, spreadsheets, calendars and AI tools such as ChatGPT
A fast learner willing to study company training material and complete a test before hiring
Organised and reliable; bookings, reminders and follow‑ups depend on accurate work
Fast responses to clients
Calm and patient on the phone, including with upset clients
Customer service, call centre, scheduling or property experience preferred
Strong English communication skills

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Customer Care Representative

Job Description

Job Description:

What you will do

Job Specification: