Dispatcher

TurnPoint Services · Collinsville, Illinois

FULL TIME

Job Description

Dispatcher Tiger Services has been delivering HVAC, plumbing, and electrical solutions to St. Louis families for decades. With a reputation for technical expertise, customer care, and service reliability, Tiger Services is a trusted name in Missouri. As part of TurnPoint Services, Tiger employees enjoy stability, advanced training, and national growth opportunities across 62 brands. Our culture blends teamwork, craftsmanship, and innovation. Grow with Tiger Services — where Missouri pride builds national careers. Role Overview Our dispatchers schedule and coordinate technician dispatch, communicate with customers regarding appointment times and service updates, and serve as a customer's primary point of contact for service scheduling. This role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment. Key Responsibilities:

Schedule and coordinate all booked service & maintenance calls Proactively plan, forecast, and dispatch service calls Accurately dispatches the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidence Communicate the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed Determine best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention Work closely with various departments to provide administrative tracking support Make recommendations to improve and strengthen the Customer experience Work cohesively with various departments to support and promote multiple business solutions Join the weekend rotation to ensure that customers are taken care of in a timely manner

Required Qualifications:

1+ years of inbound/outbound call center, customer service, sales, or dispatching experience Proficient and skilled use of Microsoft Office Suite Proficient at capturing and inputting accurate information within company systems Must be able to pass drug test and background check Previous experience coordinating schedules or preforming dispatch duties is a plus Previous experience in HVAC, plumbing, electrical services, or construction is a plus

Physical Requirements:

Ability to sit at a desk within an office environment for long periods of time

Why You'll Love Working Here

Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.
Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.
A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.
Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.
Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.
Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you'll always know where you can grow next.
Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.
Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.
Safety First: A safety-first mindset built into every process so you go home safely every day.
Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.
Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.
Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways. Pay Range USD $18.00 - USD $22.00 /Hr. EEO Statement Equal Opportunity Employer We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.

Company	TurnPoint Services
Location	Collinsville, Illinois
Type	FULL TIME
Niche	Office and Administrative Support Occupations

Explore 1M+ Live Opportunities.

Dispatcher

Job Description