Field Services Engineer

Nova Ltd. · Boise

FULL TIME

Job Description

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

Why Nova

Certified Best Places to Work from "Great Places to Work" in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category

Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.

Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

Role Responsibilities:

What will you do as a Field Service Engineer?

Support Nova and End Users service as defined under Nova’s warranty and service support agreements

Maintain proper reporting methods for all activities of customer support as defined by Service Manager

Assist in new equipment installations, “add-ons,” and upgrades

Produce regular reports to customer and Nova management

Provide customer training and retraining

Ensure an adequate level of know how among customers’ ‘users’

Manage Nova’s parts inventory at the locations assigned to this position

Assist in setting Nova’s spare parts to maintain proper levels of stock in accordance with Company policy

Repair parts and components according to general service policy

Verify that spare systems are stored properly and are available without delay when needed

Provide sales support and sales related information

Collaborate with sales and customer on-site evaluations

Be familiar with customer operating methods, procedures, and policy

Adhere to customers’ site policies and guidelines with regards to safety, performance and behavior

Maintain customers’ information with the utmost confidentiality

Provide customer support during working schedule as defined by service contract

Be prepared to support the customer beyond the defined working schedule as required

What will make you succeed in the role?

Ability to work effectively in a multifunctional team, serving as a liaison between customers, Tech Support, Applications

Excellent problem-solving skills

Strong analytical, data analysis and diagnostics ability

Excellent written and oral communications

Excellent knowledge of semiconductor technical support requirements as well as field service processes and procedures

Strong project and time management skills

Excellent customer relations and communication skill.

Excellent escalation management skills

Ability to be self-sufficient, capable of completing tasks with minimal supervision, taking ownership of work without continuous guidance nor direction from manager

This full-time role requires flexibility to work across business and non-business hours, including weekends, as needed. Overtime is not typically required.

Requirements

Bachelor degree in Electrical / Mechanical Engineering or equivalent experience

Minimum 3 years of experience

Ability to perform manual and physical labor in cleanroom environment

Must be able to bend, crawl & work in and around systems within semiconductor fab

Strong mechanical and electrical aptitude with independent troubleshooting ability with high-vacuum experience strongly considered

First level software troubleshooting and support

Previous experience working with multi-discipline semiconductor metrology equipment preferred with cleanroom experience

The FSE should have working knowledge of integration with different equipment platforms and communication protocols such as SECS/ HSMS

Understanding of semiconductor practices, safety, ergonomics, and yield requirements

Get to know us better

Nova (NASDAQ

NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative

culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at

talent@novami.com

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