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The Job Store Staffing · Colorado Springs
Digital Support Representative Job Store Staffing is currently seeking a Digital Support Representative for our client. This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members.
North Colorado Springs, 80921 Shift: Monday - Friday from 7 am to 6:15 pm (typically 40 hours a week) with OT and Saturdays as needed Starting Pay: $18-20/hour plus a $1 language differential (bilingual Spanish/English) Duration: Temporary with opportunity of permanent placement. Responsibilities:
Troubleshoot issues, then accurately document defects for the development team's prompt resolution (capture steps, provide quantifiable impact) Monitor and report issues, progress, and resolutions to staff and membership Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations Direct support of members and employees' service issues Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channels Support projects within the organization's strategic plan: maintain relevant and efficient digital product and service offerings
Qualifications:
High School Diploma or equivalent Required – 2+ years of experience in customer service, call center or financial service Required - 1+ years experience in electronic product support or related degree program Broad command and understanding of financial industry Functional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking Strong knowledge of digital channels Excellent organizational skills Mastery of verbal and written communication skills Skilled in conflict resolution/management to professionally de-escalate member concerns (Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRM
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Details
| Company | The Job Store Staffing |
| Location | Colorado Springs |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |