Chief Operating Officer (COO)

Ignition PRO · Lahore, Pakistan

FULL TIME

Job Description

To oversee and optimise day-to-day institutional operations, ensuring effective execution of strategy, operational efficiency, cross-departmental coordination and adherence to policies and procedures.

Key Responsibilities

Translate strategic objectives into operational plans and execution frameworks.
Oversee daily operations across academics support, admissions, marketing operations, HR, finance coordination, facilities, and IT.
Ensure policies, SOPs, and procedures are implemented consistently across departments.
Monitor operational performance through KPIs, dashboards, and reports.
Drive process improvement, efficiency, and cost optimisation.
Coordinate between departments to ensure collaboration and alignment.
Support the CEO in risk management, compliance, and governance.
Oversee operational readiness for events, audits, inspections, and regulatory reviews.
Lead and mentor departmental heads to ensure accountability and delivery.
Strong operational leadership
Process and systems orientation
Cross-functional coordination
Problem-solving and execution focus

Key Performance Indicators (KPIs)

Operational efficiency and service delivery
Timely implementation of institutional plans
Compliance with policies and SOPs

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