Account Solutions Representative

Credit Acceptance · Nevada, NV, United States

FULL TIME

Job Description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Operations teams are at the heart of the dealer and customer experience, making a direct impact throughout the contract lifecycle. Team Members combine service, problem solving, and operational excellence to help customers navigate challenges, strengthen relationships, and create positive outcomes. Operations offers meaningful work, opportunities to grow your skills and career, and the chance to make a difference every day.

Account Solutions Representative

What’s In It For You!

Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.

The estimated average bonus target for this position is around $700/month.
Paid bi-weekly
Annual hourly pay increases based on your performance

Competitive benefits/perks that begin on your first day!

Work from home/remote
Medical, Dental, Vision
Paid training
Paid time off and paid holidays
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401k with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!

When Will You Work?

Mandatory 5 week virtual training Monday through Friday 8am – 5pm PST starting on 11/09/2026

Schedule:

*Schedule choices below are listed in Pacific Standard Time (PST)

Option 1:
Monday: 11am-8pm, Tuesday: OFF, Wednesday: 5am – 2 pm, Thursday: FLEX, Friday: FLEX, Saturday: 8am – 5pm Sunday: OFF

Option 2:
Monday: 5 am – 2pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 11am-8pm, Saturday: OFF Sunday: 8am – 5pm

*Schedule choices are based on availability

What Will You Do?

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

Create solutions to assist the customer from becoming further past due and get them current, where possible
Create a solution to assist the customer to cancel or stop vehicle repossession
Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
Professionally and respectfully working with customers to help them bring and keep their account current
Ensuring the information that we depend on to contact the customer is up to date
Leveraging our call model to assist in setting up promises that help to bring the customers’ account current and/or cancel repossessions based on their specific situation
Supporting additional customer service requests

What Skills/Experience Are We Looking For?

Must have:

High School Diploma
High speed internet connection with a minimum of 15mbps download speed

Nice to have:

Previous customer service and/or collection experience in call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent customer support or persuasive skills

Who We Are…

Credit Acceptance is an award-winning workplace having been on Fortune’s Top 100 Workplaces list 10 of the last 11 years!
We offer a great work environment, awesome Team Members, competitive benefits, progressive career opportunities, and we work hard to ensure every Team Member is empowered to work to their fullest potential
We are an indirect auto finance company who has been in business for over 50 years!
We offer automobile dealers auto finance programs to help them sell vehicles to consumers, regardless if they have bad or no credit

#zip #LI-Remote #CACWEST

Benefits

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

Our Company Values:

To be successful in this role, Team Members need to be:

Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting

Expectations:

Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department

Advice !

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S .

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Company	Credit Acceptance
Location	Nevada, NV, United States
Type	FULL TIME
Niche	tech

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Account Solutions Representative

Job Description