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YHA England & Wales · Stratford-upon-Avon, England, United Kingdom
Hostel Manager
YHA Stratford-upon-Avon, Hemmingford House, Wellesbourne Rd, Alveston, Stratford-upon-Avon CV37 7RG
Permanent, 42.5 hours per week
£35,655 - £41,949 per annum
Set in a beautiful Georgian mansion, YHA Stratford-upon-Avon offers much more than a place to stay. Located in the birthplace of William Shakespeare and at the heart of one of England's most celebrated cultural destinations, the hostel welcomes visitors from across the UK and around the world, creating an atmosphere that is truly international, vibrant and inspiring.
We are seeking an exceptional Hostel Manager to lead this unique property into its next chapter. This is an opportunity to combine outstanding hospitality leadership with a sense of place, bringing to life the rich heritage, culture and warm welcome that make Stratford-upon-Avon such a special destination. Every day, you'll connect with guests whose journeys have brought them from different countries, cultures and backgrounds, helping create memorable experiences that reflect the very best of YHA.
As Hostel Manager, you will inspire and develop a talented team, drive operational excellence and ensure every guest feels welcomed, valued and part of the YHA community. Whether it's families discovering Shakespeare's hometown, international travellers exploring England, or young people experiencing adventure and connection through travel, you'll play a key role in creating unforgettable stays. If you're passionate about people, hospitality and heritage, this is a rare opportunity to lead one of YHA's most distinctive and characterful hostels.
Why work for YHA?
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Hostel Manager?
Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
Managing a team of employees and volunteers.
Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.
What Skills and Experience do you need to be a Hostel Manager?
Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.
Proven experience of working within the hospitality industry – hotels, cafés, hostels
Experience of people management - recruitment, induction, development, conducting reviews and managing performance
Excellent customer service skills – experience of handling difficult situations
Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
Food safety level 2 and APLH level 2 qualifications (desirable)
Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
Experience of managing P&Ls (profit and loss) and budgets – cash handling, managing a budget
Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, please email
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
If you require reasonable adjustments during the recruitment process, please get in touch by emailing .
PLEASE NOTE
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YHA Job Title: Hostel Manager
Details
| Company | YHA England & Wales |
| Location | Stratford-upon-Avon, England, United Kingdom |
| Type | FULL TIME |
| Niche | general |