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RICEFW Technologies Inc · Richmond, Virginia
Print Service Support Technician - Phone and In Person IVs required!Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. Pls note: The mgr will conduct an initial PHONE (or Web) interview but they will also require a follow up IN PERSON interview for those they are interested in pursuing before making a final decision. If selected, does your candidate agree to this arrangement? ABOUT THE ROLEWe are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support. The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.Required/Desired SkillsSkillRequired /DesiredAmountof ExperienceMicrosoft 365Required5YearsStrong communication and interpersonal skills and detail orientedRequired5YearsStrong analytical and troubleshooting skillsRequired5YearsAbility to prioritize tasks and manage time effectively in a fast-paced environment.Required5YearsExperience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.Required5YearsCommitment to delivering high quality end user support and customer serviceRequired5YearsExperience in a help desk or technical support role.Required5YearsKnowledge of IT systemsRequired5YearsKnowledge of print services environmentDesired2Years
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Details
| Company | RICEFW Technologies Inc |
| Location | Richmond, Virginia |
| Type | FULL TIME |
| Niche | 23 |