Call Center Representative

Mazish Foods · Lahore, Pakistan

FULL TIMEPKR390.6 – PKR613.8 / yr

Job Description

You will be the first point of contact for retail and B2B customers, handling order inquiries, product information requests, complaints, and coordination with distribution and production teams. This role supports delivering consistent product quality and excellent customer experience across Pakistan.

Key responsibilities:

Answer inbound customer calls and messages promptly and professionally; record details in the CRM or designated tracking system.
Provide accurate product information, pricing, availability, and order status to retailers, distributors, and consumers.
Register and resolve customer complaints or escalated to production, quality or sales teams when required; follow up until closure.
Process basic order requests and coordinate with logistics and warehouse teams to ensure timely dispatch.
Maintain updated logs of customer interactions, daily reports, and feedback for continuous service improvement.
Work with quality assurance and production teams to relay customer feedback.

Job Specification

Clear verbal communication in Urdu
Basic computer literacy : proficiency with MS Office (Excel, Word)
Experience using a CRM or order-entry system
Strong listening and problem-solving skills ; able to de-escalate frustrated customers and document resolutions
Attention to detail for recording customer data, order numbers, and follow-up actions
Ability to work well within cross-functional teams (logistics, production, quality assurance)
Time management and ability to handle high volumes while maintaining service quality
Professional phone etiquette, patience, and a customer-first attitude

Job Rewards and Benefits

Communication
Health Insurance
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Similar Jobs

Company	Mazish Foods
Location	Lahore, Pakistan
Type	FULL TIME
Niche	hr
Salary	PKR390.6 – PKR613.8 / yr

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Call Center Representative

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