Detail and Hospitality Oriented Interiors & Hospitality Manager

Pocketbook Agency · Miami, Florida

FULL TIME

Job Description

JRN #: 2685

A dynamic Miami-based family is seeking an Interiors & Hospitality Manager to lead interior service across their primary residence, yacht, Fisher Island condo, and seasonal Hamptons residence. This role oversees housekeeping, laundry, guest services, and inventory, and delivers anticipatory, top-tier service to the family and their guests. The ideal candidate is polished, discreet, and hands-on, and moves easily between boat and land. About 75% of the role will be dedicated to hospitality and interiors management, with about 25% to hands-on housekeeping.

If you’re highly service-oriented and looking for an environment where you can bring best in class service and your finest touch, look no further.

KEY RESPONSIBILITIES

Oversees and executes all interior service, including housekeeping and laundry operations

Maintains exceptional cleanliness and presentation in all guest areas

Manages wardrobe organization and family and guest turn-down service

Upholds high standards of table décor, arrangements, and linen presentation

Prepares for formal and informal dining, cocktail and food service, and events

Coordinates seasonal décor and floral refreshes aligned with family preferences

Handles pre-arrival setups, onboard service, and food and beverage prep

Confirms daily guest counts before outings and onboard stays

Supports day and weekend trips to Fisher Island and the Bahamas, including deck duties as needed

Supervises children for safety onboard and at properties when needed

Conducts monthly inventory of provisions, amenities, beverages, and personal care items across the yacht and Fisher Island condo

Submits weekly order lists to the Director of Residences and tracks interior expenses

Creates and maintains SOPs and household manuals for staff and guest preferences

Partners with the Captain and Director of Residences on provision checklists, vessel readiness, and seasonal transitions

Oversee housekeeping at Fisher Island and join marina downtime deep cleans

QUALIFICATIONS

Experience as a Chief Stew, Interiors Manager, Butler or 5 star hotel

Strong knowledge of formal service, table settings, florals, and wardrobe care

Highly detail oriented, maintains estates and yacht to highest standards

Strong experience with inventory and expense tracking

Experience developing SOPs, checklists and spreadsheets to optimize standards and workflow

Discreet, professional, and trustworthy

First class housekeeping and organizational skills

Demonstrates perfect balance professionalism and personable nature, naturally comfortable in “front-of-house” role

Provides five star service as everyday north star

Comfortable working aboard, with children, and on weekend boat days

Location

Miami, FL (August to June) and Hamptons (June to August)

Compensation: 1 00-120k base; discretionary seasonal and annual bonus; 10 days PTO, health benefits, 401(k)

Schedule:

Typically Wednesday-Sunday; Friday-Sunday are often boat days

Pocketbook Agency is acting solely as a recruiting and placement firm for this position and is not the employer of record for this role unless otherwise explicitly stated. All hiring decisions, compensation, benefits, and employment terms are determined by the client employer. By applying, you acknowledge that submission of an application does not guarantee placement or employment.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Company	Pocketbook Agency
Location	Miami, Florida
Type	FULL TIME
Niche	Professional services managers not elsewhere classified