Job Description
Independent Life Disability Supports is an Australian disability support services provider. This remote, full-time role supports senior management and day-to-day operations across the organisation and an affiliated Australian healthcare and telehealth provider. Working hours will align with Australian business requirements.
The associate will provide dependable executive, administrative and operational coordination across a fast-paced, multi-business environment. The role requires sound judgement, initiative, discretion and the ability to manage responsibilities independently.
- Manage executive correspondence, calendars, appointments, meeting coordination, follow-ups and deadlines.
- Prepare professional business emails, reports, presentations and documentation; research issues and develop actionable recommendations.
- Support daily business operations, administrative workflows, records and internal systems.
- Coordinate recruitment administration, candidate screening, onboarding, staff scheduling and workforce communications.
- Assist with client enquiries, referrals, appointment coordination, marketing activity, lead management and performance reporting.
- Liaise with clients, suppliers, external stakeholders, agencies, contractors and service providers.
- Coordinate concurrent projects, track deliverables and progress, and ensure timely completion.
- Identify operational inefficiencies, recommend improvements, maintain effective processes and follow up on outstanding matters.
This position carries substantial responsibility and involves close collaboration with senior leadership. The successful candidate will contribute to business operations and initiatives while maintaining high standards of communication, confidentiality and work quality.
Job Specification
- Exceptional written and spoken English, including strong grammar, vocabulary and the ability to prepare polished business correspondence independently.
- Confident, clear and professional communication with Australian stakeholders, including during video meetings.
- Excellent organisation, attention to detail, workload management and ability to prioritise competing deadlines.
- Initiative, independent thinking, sound judgement, accountability and a solutions-oriented approach.
- Strong proficiency in Microsoft Office, Google Workspace and digital productivity tools.
- Ability to handle confidential information with discretion and integrity.
- Research, analysis, problem-solving, project tracking and process coordination capabilities.
- Experience with CRM platforms, project management software, business automation or AI-assisted workflows is advantageous.
- Previous executive support, administration, business operations or project coordination experience is preferred; exposure to Australian, British or American organisations and regulated sectors is beneficial.
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