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Insight Global · Durham, North Carolina
Required Skills & Experience 3–5 years of hands-on Salesforce Administration experience\nSalesforce Certified Administrator\nStrong hands-on experience with Salesforce Flow\nExperience with Salesforce configuration, automation, reporting, dashboards, data management, and user administration\nExperience troubleshooting Salesforce issues and supporting end users\nAbility to communicate effectively with both technical and nontechnical stakeholders\nSelf-motivated learner who can operate independently while collaborating with a larger team\nBachelor's degree or equivalent combination of education and relevant experience Nice to Have Skills & Experience Experience with one or more of the following is highly preferred:\n\nService Cloud\nSales Cloud\nField Service\nExperience Cloud\nSalesforce CPQ\nMarketing Cloud Account Engagement\nAdvanced Administrator, Service Cloud, Field Service, or Platform App Builder certifications Job Description We are seeking a hands-on Salesforce Administrator to support and continuously improve our Salesforce environment. This person will split their time between user support/troubleshooting and hands-on Salesforce configuration and enhancements.\n\nThe ideal candidate has 3–5 years of Salesforce administration experience, is comfortable working directly with business users, and enjoys solving problems within the platform. We are looking for someone who can handle day-to-day support while also building Flows, improving processes, maintaining data quality, and helping the organization get more value from Salesforce.\n\nProvide day-to-day Salesforce user support, including troubleshooting and ticket triage\nConfigure and maintain fields, page layouts, record types, permission sets, validation rules, approval processes, assignment rules, and other declarative functionality\nBuild, update, and troubleshoot Salesforce Flows, including record-triggered, screen, and scheduled flows\nCreate and maintain reports, dashboards, and list views\nManage Salesforce users, permissions, profiles, roles, queues, sharing settings, and record access\nSupport data loads, data cleanup, duplicate management, and overall data quality\nPartner directly with internal users to understand business needs and translate them into Salesforce solutions\nSupport testing, releases, documentation, integrations, and platform enhancements\nIdentify opportunities to improve business processes and Salesforce adoption\nWork with Salesforce architects, developers, and external partners when issues require escalation\nStay current on new Salesforce capabilities, including emerging Salesforce AI functionality
Details
| Company | Insight Global |
| Location | Durham, North Carolina |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |