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Member First Mortgage · Grand Rapids, Michigan
Member First Mortgage is hiring a Mortgage Solutions Specialist to join our expanding Default & Loss Mitigation team!
Join our team and play an important role in supporting our Default & Early Intervention operations through accurate reconciliations, financial recordkeeping, and reporting. As a remote team member, you'll have the opportunity to work closely with colleagues across the organization, foster meaningful connections, and contribute to a supportive and collaborative environment. If you're looking for a place to grow your career while maintaining flexibility, we'd love to hear from you..
Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 250 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.
Generous and competitive healthcare packages
Employer paid short-term and long-term disability
Employer paid Life Insurance
100% Employer paid Vision
401K Plan with match
20 days PTO - no waiting periods!
Fun and collaborative team environment
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Research borrower information to determine valid contact information. Discusses payment options, including available government programs. Refers and escalates cases as necessary for further review
Monitors delinquent mortgage accounts up to 120 days. Actively attempts to bring delinquent mortgage accounts current at the 15, 30, 60, and 90 day level. Makes outbound collections calls in a professional manner. Prepares and sends out appropriate written notices as needed. Answers incoming borrower telephone communications and responds to delinquent borrower written communications as needed.
Updates system coding and notes accordingly to monitor and report status of collection efforts. Follows federal and state laws concerning handling debt collection as well as meet legal requirements and follow internal policies.
Willing and able to work some evening and weekend shifts.
Performs other job related duties as assigned.
Ability to communicate clearly and effectively, both verbally and in writing
Solid time management skills to organize, prioritize, and meet required deadlines
If you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!
Details
| Company | Member First Mortgage |
| Location | Grand Rapids, Michigan |
| Type | FULL TIME |
| Niche | Business and Financial Operations Occupations |