Senior AI Deployment Consultant

Intercom · London, England, United Kingdom

FULL TIME

Job Description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.What's the opportunity? It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.As a SeniorAI Deployment Consultant, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.What will I be doing? Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.Coordinate technical readiness activities, including integrations, data migrations, and security reviews.Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.Contribute to the evolution of our Deployment Services methodology, templates, and best practices.What skills do I need? 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companiesProven success managing large, complex projects with multiple stakeholders and workstreams.Strong technical aptitude — comfortable configuring software platforms and discussing integrations, APIs, and data flows.Excellent project management skills with a structured, proactive, and detail-oriented approach.Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.Adaptability and resilience in a fast-paced, changing environment.Passion for technology, AI, and helping customers succeed.How will I be measured?Automation Rate - Are you driving your customers to achieve high adoption of Fin?Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?Timeliness — Are your projects on-schedule against the dedicated timelines?#LI-HybridUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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Senior AI Deployment Consultant

Job Description

Company	Intercom
Location	London, England, United Kingdom
Type	FULL TIME
Niche	tech