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CTG · Morrisville, North Carolina
CTG is seeking to fill a
Project Manager, Process Improvement & Implementation
position for a top technical client. We are looking for candidates who have both software implementation and digital marketing experience.
Morrisville, NC- Hybrid work schedule
Duration:
6+ months contract, with possibility for extension
Lead cross-functional process improvement and implementation initiatives supporting a global digital marketing transformation.
Assess current-state processes through stakeholder interviews, process mapping, and data analysis to identify inefficiencies, bottlenecks, and automation opportunities.
Apply Lean Six Sigma and continuous improvement methodologies to design streamlined workflows, clarify roles, and improve operational efficiency.
Establish baseline and target performance metrics; track project milestones, costs, savings, operational KPIs, risks, and variances.
Translate business needs into requirements for technology solutions, workflow tools, and enterprise software implementations.
Coordinate with business stakeholders, technology teams, vendors, and implementation partners throughout requirements gathering, testing, deployment, and stabilization.
Maintain project plans, risk and issue logs, decision records, status reports, and executive updates.
Develop and execute change management and adoption plans, including stakeholder communications, training, and process documentation.
Ensure redesigned processes and solutions are documented, operationalized, and transitioned to business owners.
7+ years of experience in project or program management, process improvement, operational excellence, business transformation, or technology implementation.
Proven success leading complex, cross-functional initiatives from assessment and solution design through implementation and adoption.
Experience with process redesign, workflow optimization, or enterprise software and SaaS implementations.
Background in digital marketing, marketing technology, customer experience, or a similar customer-facing transformation environment.
Lean Six Sigma Green Belt or Black Belt certification.
PMP, Agile/Scrum, Prosci, or similar project or change management certification.
Familiarity with enterprise digital platforms, CMS, customer data, personalization, marketing automation, or related digital marketing technologies.
Experience in consulting, transformation, marketing, operations, or shared-services environments.
Bachelor’s degree in Business Administration, Project Management, Operations, Information Technology, or a related field preferred.
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
Details
| Company | CTG |
| Location | Morrisville, North Carolina |
| Type | FULL TIME |
| Niche | Full-time |