Agile Program Manager

Creative Information Technology, Inc. · Washington, District Of Columbia

FULL TIME

Job Description

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Job Description

Background

The Board of Governors of the Federal Reserve System (Board) has an ongoing need for skilled agile professionals to assist with agile maturity in the Division of Information Technology (IT). Agile maturity and related services will be required for the Board’s Business and Technology Modernization (BTM) Program.

Responsibilities

The Agile Program Manager is responsible for leading the strategic direction and operational execution of the Agile transformation program. This senior role will be responsible for driving team maturity, ensuring consistency in Agile practices across teams, maintaining the Agile playbook, creating program documents, reporting on overall Agile transformation progress, and

achieving measurable business value across multiple teams, with planned expansion. The Contractor will work closely with the manager of the Transformation Office, program sponsors, and business stakeholders to build a sustainable, data-driven Agile program that adapts to our organizational culture while maintaining rigor and consistency. This is a strategic role requiring someone who can both operate and innovate—executing day-to-day program management while shaping the future direction of our Agile practices.

The Contractor must have direct experience leading agile transformations in either the federal or private space. The Contractor must have direct experience with Jira and Confluence

Deliverables

Establish and maintain transparency

with program stakeholders through meaningful status reporting, proactive communication of changes, data-driven insights on team progress, and regular engagement with sponsors and business stakeholders

Drive team maturity progression

by implementing and maintaining assessment frameworks, ensuring Agile Coaches create and execute coaching plans, measuring advancement, and recommending maturity models and metrics beyond velocity/throughput

Ensure Agile resource effectiveness

by establishing performance standards for Coaches and Scrum Masters, monitoring coaching quality, resolving team/coach conflicts, and providing evidence-based recommendations on resource performance

Ensure consistent application of the Agile playbook

across all teams, coaches, and Scrum Masters to maintain standardization, alignment, and continuity in Agile practices.

Drive business value realization

by ensuring Agile teams deliver work that meets expected business outcomes through coaching oversight, metrics analysis, and alignment between team outputs and program objectives

Build sustainable program governance

through documented processes, stakeholder engagement rhythms, risk management protocols, resource management systems, and strategic recommendations that enable long-term program success

Shape program strategy

by continuously assessing program effectiveness, piloting innovative practices, recommending adaptations to our Agile approach, and ensuring the program evolves with organizational maturity

Required Skills

The candidate shall also demonstrate the below knowledge and

experience

10+ years of professional experience with at least 5+ years leading enterprise Agile transformations

At least 5+ years of hands-on experience and proven track record of coaching teams

At least 3+ years of experience of effective project/program management or systems engineering experience demonstrating ability to manage complex initiatives

Deep understanding and expertise of Scaled Agile Framework (SAFe)

Deep expertise in multiple Agile frameworks (Scrum, Kanban, Scaled Agile Framework (SAFe), or similar) with ability to adapt practices to organizational culture rather than rigid framework adherence

Demonstrated ability to define and implement Agile maturity models and assessment frameworks

Strategic thinker with track record of evolving Agile practices, recommending improvements, and driving organizational change

Excellent stakeholder management skills with ability to engage and influence senior leadership, sponsors, and business stakeholders

Experience building sustainable governance models including documentation standards, engagement rhythms, and risk management

Strong conflict resolution and problem-solving skills for addressing team dynamics and resource challenges

Excellent communication skills including status reporting, presentations, and facilitation

Bachelor's degree in relevant field; advanced degree preferred

Industry leading Agile practitioner certifications such as Certified Scrum Master, Certified Scrum Product Owner, PMP-ACP, or Scaled Agile Framework (SAFe), etc.

Government or highly regulated industry experience preferred.

How to Apply

To apply for the Agile Program Manager, please submit your resume to rhundal@citi-us.com.

Applications will be reviewed on a rolling basis until the position is filled. We look forward to reviewing your application.

Company	Creative Information Technology, Inc.
Location	Washington, District Of Columbia
Type	FULL TIME
Niche	Business services and administration managers not elsewhere classified

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