Director of Operations - Hawaii based (Relocation Available)

The Service Companies · Princeville, Hawaii

FULL TIME

Job Description

About the Service Companies:

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,500 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners’ ownership, TSC values a culture that empowers employee involvement and performance, driven by \"The TSC Way.\" We’re Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization.

The company operates through three separate business groups:

Managed Services

– Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning

Managed Services Staffing –

Hospitality Staffing for the Resort, Casino & Event space.

Specialty Services –

Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview

Responsible for managing the day-to-day operations of the hotel Stewarding, Public Area, and Kitchen Cleaning department in a large resort property. Director will also oversee the local housing and transportation program. Hospitality Stewarding department head experience or higher required, no exceptions.

Essential Duties

Responsible for the overall management of the entire Stewarding and Public Area departments to include customer service scores and profitability

Manages a base of over 80 employees

Key interface between client property + senior management

Uphold the highest standards of cleanliness, safety, and conduct

Publicly recognizes and rewards employees

Coaches underperforming employees to improved performance

Ensures new employees follow the company training plan

Ensures proper documentation is completed as necessary

Ensures payroll is completed daily

Smiles and is friendly when interacting with co-workers, guests and property employees

Follows and teaches all required safety and standard operating procedures

Adheres to all company and regulatory policies. Reports any wrongdoing to corporate headquarters in Miramar, Florida

Available to work weekends, holidays, rotating shifts and long hours

Acts as a role model to other employees

Skills and Abilities

5+ years prior Stewarding management experience in a large resort

Ability to understand, analyze and manage the monthly P&L

Ability to speak publicly addressing a large group

Ability to push and pull 50 pounds

Ability to remain standing for extended periods of time

Must meet company and client’s appearance standards

Ability to work with a variety of cleaning equipment and chemicals

Ability to perform all duties as required with or without an accommodation

Ability to motivate and respect a diverse team of hourly employees

Knowledge of Microsoft Suite

Company	The Service Companies
Location	Princeville, Hawaii
Type	FULL TIME
Niche	Full-time

Explore 1M+ Live Opportunities.

Director of Operations - Hawaii based (Relocation Available)

Job Description

Specialty Services –

Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview

Acts as a role model to other employees

Skills and Abilities

5+ years prior Stewarding management experience in a large resort

Spanish fluency highly preferred

Explore 1M+ Live Opportunities.

Director of Operations - Hawaii based (Relocation Available)

Job Description

Specialty Services –Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building CleaningPosition Overview

Acts as a role model to other employeesSkills and Abilities

5+ years prior Stewarding management experience in a large resort

Spanish fluency highly preferred

Specialty Services –

Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview

Acts as a role model to other employees

Skills and Abilities