Customer Support Associate

Divisions Maintenance Group · Cincinnati, Ohio

FULL TIME

Job Description

High school diploma or equivalent required; associate or bachelor’s degree preferred.

1-2 years of experience in administrative support, operations support, service coordination, or customer service roles.

Experience using work order management systems or ticketing platforms preferred.

Strong organizational and prioritization skills with the ability to manage multiple requests.

Strong attention to detail and ability to maintain accurate records.

Ability to follow established processes and procedures while maintaining service quality.

Ability to communicate clearly and professionally with internal teams and service providers.

Basic problem-solving skills and ability to evaluate requests and determine appropriate next steps.

Ability to document processes, requests, and updates accurately within internal systems.

Proficiency with email platforms and standard office software.

Ability to learn and utilize internal systems and technology platforms.

Ability to work independently while maintaining communication with the broader facilities team.

Professional demeanor with the ability to remain calm and effective when managing service requests.

Ability to manage the stress of a fast-paced environment.

Ability to meet the in-person requirements of the team and/or business needs.

Company	Divisions Maintenance Group
Location	Cincinnati, Ohio
Type	FULL TIME
Niche	Full-time