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Technical Source · Morrisville, North Carolina
IT Support Specialist
Morrisville, NC (Onsite)
Are you a hands-on IT professional who enjoys solving technical challenges and working directly with end users? We are seeking an
IT Support Specialist
to provide onsite support for a growing life sciences organization. This role will support employees, laboratory technologies, scientific applications, and critical IT infrastructure to ensure business continuity and operational excellence.
Key
Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user technology issues.
Install, configure, maintain, and troubleshoot Windows and macOS workstations.
Support laboratory technologies, scientific applications, and connected equipment.
Manage user accounts, permissions, and access through Active Directory.
Troubleshoot network connectivity issues, including DNS, DHCP, VPN, Wi-Fi, and TCP/IP.
Support laptops, desktops, printers, docking stations, mobile devices, and peripherals.
Assist with software deployments, upgrades, patching, and system maintenance.
Document technical issues, resolutions, and IT procedures within the organization's ticketing system.
Collaborate with scientists, researchers, and business users to understand and resolve technology-related challenges.
Support data backup, recovery, and security best practices.
Maintain accurate IT asset inventory and lifecycle management records.
Required Qualifications
Knowledge of DNS, DHCP, VPN, TCP/IP, and wireless networking.
Experience using an IT ticketing system such as ServiceNow, Jira, Zendesk, or similar.
Experience supporting laboratory, biotech, pharmaceutical, healthcare, or research environments.
Experience supporting scientific applications, laboratory software, or scientific instruments.
Familiarity with Linux operating systems.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related discipline.
What Makes This Opportunity Unique
Work at the intersection of technology and scientific innovation.
Partner directly with researchers and technical teams.
Support cutting-edge laboratory environments and technologies.
Join a collaborative organization where IT plays a critical role in business success.
Details
| Company | Technical Source |
| Location | Morrisville, North Carolina |
| Type | FULL TIME |
| Niche | None |