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Disparti Law Group · Holiday, Florida
Intake Specialist
Intake Full-Time
We are looking for talented individuals to join our growing team! Known for outstanding customer service and exceptional results, we are committed to achieving the best possible outcomes for our clients. Bring your knowledge, creativity, confidence, and passion to our team and be part of our dedication to winning!
The
Intake Specialist
position is based in our
Holiday, Florida
office and is an
in-office position .
Answer incoming calls on advertisement lines in a timely manner. Establish trust and rapport with potential new clients from initial contact by using exceptional emotional intelligence and communication skills. Ensure clarity, empathy, and professionalism in every client communication.
Handle potential client leads listed in the case management systems that have not been assigned. Follow up on leads according to the department schedule and continually follow up on leads that are unresponsive.
Assess each potential client’s unique situation and confidently present the best course of action and the strategies available to support their path to settlement.
Perform accurate data entry, including proper grammar, spelling, addresses, medical information, and other relevant details, in the case management system. Ensure questionnaires are fully completed and complete and accurate notes are recorded in the Description of Incident section to provide additional details.
Follow up with potential clients to ensure all necessary documentation to support their case is received.
Seamlessly transition newly retained clients to the appropriate practice area.
Ability to effectively communicate with clients from diverse backgrounds; bilingual (Spanish) a plus
Ability to manage multiple tasks simultaneously, prioritize effectively, and maintain accurate records
Dependable and reliable with excellent attendance and a strong work ethic
Quick to learn and able to work with minimal supervision
Education &
High school graduate or equivalent; some college a plus
Proficiency with Microsoft 365, including Outlook, Word, and Excel
Familiarity with basic personal injury law concepts and terminology preferred
Benefits
12 paid holidays annually
10 days of paid time off annually
5 days of paid sick leave annually
Medical, dental, and vision insurance
401(k) with fully vested safe-harbor company match after 1 year of service
As a multi-state employer, any salary range provided may not be applicable in all states. Any offer made to a successful candidate will be dependent on several factors that may include years of experience, education, location, and other relevant considerations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
We are an equal opportunity employer, and we welcome applicants from all backgrounds.
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Details
| Company | Disparti Law Group |
| Location | Holiday, Florida |
| Type | FULL TIME |
| Niche | Full-time |