Senior Specialist Ops Ex-Logistics

Daraz · Karachi division, Pakistan

FULL TIMEPKR2 – PKR3.5 / yr

Job Description

Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.
Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance.
Conduct deep-dive analysis on performance deviations, identify root causes, and ensure timely closure of action plans with operations teams.
Partner closely with venture operations teams to drive accountability and ensure corrective actions are executed on ground.
Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals.
Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks.
Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities.
Build and maintain performance dashboards and reporting frameworks for real-time visibility.
Translate data insights into clear, actionable recommendations for leadership and operations teams.
Support strategic decision-making through scenario analysis and performance forecasting.
Adaptive in usage of AI and automating redundant tasks and develop a culture of automation within team
Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Conduct value stream mapping (VSM) to optimize end-to-end logistics workflows.
Drive standardization of processes to ensure consistency and scalability across operations.
Ensure improvements are sustainable and embedded into daily operations.
Identify opportunities to automate performance tracking, reporting, and operational workflows.
Collaborate with BI and Product teams to develop scalable tools and dashboards.
Reduce manual dependencies by implementing data-driven and system-led solutions.
Ensure adherence to SOPs, operational standards, and compliance requirements.
Conduct process audits and RCA (Root Cause Analysis) for recurring performance issues.
Implement corrective and preventive actions to drive continuous performance improvement.
Act as a bridge between central Ops Excellence and local operations teams to drive performance alignment.
Work closely with Commercial, Customer Experience, and Product teams to improve end-to-end service delivery.
Train and coach teams on performance management, data interpretation, and problem-solving frameworks.
Build internal capability in continuous improvement and operational excellence practices.
Lead and mentor a team of Operations Excellence associates and analysts.
Set clear goals, monitor performance, and support team development and growth.
Identify and drive initiatives to optimize logistics cost per order without compromising performance.
Ensure cost improvements are aligned with service level and customer experience goals.

Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.
Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance.
Conduct deep-dive analysis on performance deviations, identify root causes, and ensure timely closure of action plans with operations teams.
Partner closely with venture operations teams to drive accountability and ensure corrective actions are executed on ground.
Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals.
Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks.
Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities.
Build and maintain performance dashboards and reporting frameworks for real-time visibility.
Translate data insights into clear, actionable recommendations for leadership and operations teams.
Support strategic decision-making through scenario analysis and performance forecasting.
Adaptive in usage of AI and automating redundant tasks and develop a culture of automation within team
Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.
Conduct value stream mapping (VSM) to optimize end-to-end logistics workflows.
Drive standardization of processes to ensure consistency and scalability across operations.
Ensure improvements are sustainable and embedded into daily operations.
Identify opportunities to automate performance tracking, reporting, and operational workflows.
Collaborate with BI and Product teams to develop scalable tools and dashboards.
Reduce manual dependencies by implementing data-driven and system-led solutions.
Ensure adherence to SOPs, operational standards, and compliance requirements.
Conduct process audits and RCA (Root Cause Analysis) for recurring performance issues.
Implement corrective and preventive actions to drive continuous performance improvement.
Act as a bridge between central Ops Excellence and local operations teams to drive performance alignment.
Work closely with Commercial, Customer Experience, and Product teams to improve end-to-end service delivery.
Train and coach teams on performance management, data interpretation, and problem-solving frameworks.
Build internal capability in continuous improvement and operational excellence practices.
Lead and mentor a team of Operations Excellence associates and analysts.
Set clear goals, monitor performance, and support team development and growth.
Identify and drive initiatives to optimize logistics cost per order without compromising performance.
Ensure cost improvements are aligned with service level and customer experience goals.

Job Requirements

Bachelor’s or Master’s degree in Engineering, Supply Chain, Operations, Business Administration, or a related field from a reputable institution.
Certifications in Lean / Six Sigma (Green Belt or above preferred).
Additional exposure to data analytics, performance management frameworks, or operations strategy is highly advantageous.
2-3 years of relevant experience in logistics, supply chain, or e-commerce operations, with a strong focus on performance management and operational KPIs.
Proven track record of driving measurable improvements in key metrics such as service level (SR), lead times (TTS/FA), productivity, or cost efficiency.
Hands-on experience in performance governance (WBR/MBR), KPI tracking, and cross-functional execution.
Demonstrated ability to translate data insights into actionable interventions and drive implementation with operations teams.
Experience in fast-paced, high-volume environments (e-commerce/logistics preferred) with exposure to on-ground operational challenges.
Prior experience in continuous improvement, process optimization, or automation initiatives is a plus, but should be linked to business impact and performance outcomes.
Strong understanding of key logistics KPIs (SR, TTS, G2N, productivity, cost).
Ability to drive end-to-end performance through target setting, tracking, and execution.
Strong data analysis skills with proficiency in Excel; experience with Power BI/Tableau and AI is a plus.
Ability to translate data into actionable insights and perform structured root cause analysis.
Experience in running performance cadences (WBR/MBR) and ensuring closure of action plans.
Strong ownership with a focus on driving on-ground impact, not just analysis.
Working knowledge of Lean, Six Sigma, and process improvement tools, with a focus on business impact.
Ability to influence cross-functional teams and communicate insights effectively to leadership.
Strong ownership, accountability, and ability to lead teams in a fast-paced environment.

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Company	Daraz
Location	Karachi division, Pakistan
Type	FULL TIME
Niche	general
Salary	PKR2 – PKR3.5 / yr

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Senior Specialist Ops Ex-Logistics

Job Description

Job Requirements