Resident Engineer

Hallmark Global Solutions Ltd · Charlotte, North Carolina

FULL TIME

Job Description

The Resident Engineer provides post-sales, customer-facing technical support for Juniper Networks products deployed within Charter Communications (Spectrum). The role supports high availability, scalability, and operational excellence across large-scale service provider networks.

Key

Responsibilities

Provide operational support for production and pre-production network environments.

Troubleshoot complex hardware, software, and network issues across large-scale IP/MPLS infrastructures.

Manage JTAC cases, root cause analysis, and corrective actions.

Support critical incidents, outages, and escalations.

Conduct network information-gathering workshops and understand customer architecture and operational workflows.

Provide network design guidance, capacity planning, and technology recommendations.

Support network upgrades, migrations, maintenance windows, and change events.

Prepare technical reports, network health assessments, and remediation plans.

Conduct technical workshops and train customer engineering and operations teams.

Assess network health and develop fault-isolation and diagnostic procedures.

Review and improve customer SOPs, MOPs, and operational standards.

Perform lab testing, certification, and integration of new hardware and software releases.

Develop Python-based automation tools for configuration validation, health checks, troubleshooting, and provisioning.

Required Qualifications

5+ years of hands-on experience in design, deployment, and operations of large-scale service provider or MSO networks.

Experience supporting major network transformations, upgrades, and expansions.

Strong JUNOS CLI experience.

Hands-on experience with Juniper MX, QFX, EX, ACX, and PTX platforms.

Strong knowledge of TCP/IP, MPLS, OSPF, IS-IS, BGP, IPv4/IPv6, MPLS-TE, RSVP, LDP, routing policies, L3VPN, VPLS, MVPN, Ethernet switching, 802.1Q, QoS, and Class of Service.

Python scripting and Juniper PyEZ experience.

Ability to develop automation solutions integrated with operational workflows.

Excellent communication, presentation, and customer-facing skills.

Ability to communicate effectively during outages and escalations.

JNCIS, JNCIP, JNCIE, CCNP, or CCIE certifications are a strong plus.

Company	Hallmark Global Solutions Ltd
Location	Charlotte, North Carolina
Type	FULL TIME
Niche	Full-time

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