Solution Engineer (Clearing Operations)

FlowHCM · Karachi, Pakistan

FULL TIME

Job Description

Bachelor’s degree in computer engineering or equivalent

0 – 2 years

Able to investigate logs and provide resolution to assigned tickets.
Provide Level 2 support and troubleshoot escalated queries.
Perform configurations and testing in proto environments.
Able to roll out configuration changes in Production.
Handle real time Production issues and provide optimum solutions.
Assign/escalate issues to relevant teams with complete details in a timely manner.
Comprehend complicated issues and communicate to all internal and external stakeholders in a clear and concise manner.
Analyze/document user requirements and create technical specifications.
Efficiently deliver all assigned projects/tasks.
Provide estimations of assigned work and work closely with Team Lead and GOPS management to ensure successful deliveries of all projects.
Work closely with Customer/Client support, Relationship management, IT, Development and other Operations teams to ensure efficient outcomes.
Review, manage & maintain knowledge base.
Database knowledge SQL, Postgres, Ignite along with basic understanding of C would be a plus.

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