Lead Enterprise IT & OEM Support Manager

SI Global Solution Private Limited · Karachi, Pakistan

FULL TIME

Job Description

Support Manager – Enterprise IT & OEM Services

Home Support Manager – Enterprise IT & OEM Services

SI Global Solutions Pvt. Ltd. is a leading systems integrator and digital transformation firm in Pakistan, offering solutions in smart city projects, cybersecurity, data centers, cloud migration, AI, and more.

Technical Skillset

Enterprise hardware support (Servers, Storage, Backup solutions)
Networking (routing, switching, basic security concepts)
Surveillance systems (IP cameras, NVRs – Hikvision/Dahua)
Microsoft ecosystem and enterprise environments
Ticketing systems, escalation frameworks, and service tools

Requirements

5–10+ years of experience in IT support/services
Minimum 2–3 years in a team lead or managerial role
Strong exposure to OEM/vendor-side support environments
Proven expertise in RMA and warranty handling processes
Excellent communication, leadership, and customer management skills
Ability to manage multiple accounts and high-pressure situations

Preferred

ITIL Certification
Experience handling large enterprise or government clients.
Salary : 200k-250k + performance incentives

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