Student Care Coordinator

Source Code · Punjab, Pakistan

FULL TIME

Job Description

Akron Plaza 1st Floor above Chikachino, Acantilado Mini Commercial near PSO Petrol Pump, Bahria Town Phase 7, Rawalpindi 21 People Applied 5 days ago

Reports to: Operations Manager

About SourceCode Academy

SourceCode Academy is a multidisciplinary learning ecosystem. We're shaping a future-ready environment that nurtures intellectual, emotional, and professional growth , while working towards a larger mission as a Muslim organisation to build individuals and communities capable of creating meaningful impact.

Role Overview

You'll ensure students receive a smooth, organised, and supportive learning experience while keeping student-related operations running efficiently. This includes:

Student Support: Handle student queries, concerns, requests, and day-to-day communication professionally and efficiently.

Portal & Records Management: Manage the student portal and maintain accurate student records, attendance, submissions, trackers, and operational sheets.

Teacher & Rota Coordination: Coordinate with teachers, manage schedules and rotas, and ensure classes and student-related activities run smoothly.

Student Work Management: Track, organise, and maintain student assignments, submissions, assessments, and other academic work.

Key Responsibilities

Manage and resolve student queries through appropriate communication channels.
Maintain and regularly update the student portal, records, databases, and tracking sheets.
Prepare and manage teacher/staff rotas and coordinate scheduling requirements.
Coordinate with teachers regarding classes, attendance, student concerns, schedules, and requirements.
Track student assignments, submissions, assessments, and other academic work.
Ensure students receive timely and accurate information regarding classes, deadlines, schedules, and updates.
Identify and resolve student-related issues while escalating matters to the Operations Manager when required.
Maintain accurate reports and provide regular updates on student-related operations.
Identify gaps in existing processes and contribute to improving the overall student experience.

Requirements

Education: Bachelor's degree in Business Administration, Education, Management, Psychology, Communications, or a related field preferred. Degree is not mandatory for candidates with strong relevant experience.

Experience: 2+ years in student care, student support, customer service, administration, education operations, or a similar role.

Skills: Strong communication, organisation, problem-solving, attention to detail, time management, Google Workspace/Sheets or Excel proficiency, and the ability to manage multiple responsibilities effectively.

Personal Attributes: Proactive, patient, responsible, student-focused, and capable of taking ownership of tasks from start to completion.

Job Type: Full-time

Ability to commute/relocate:

Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Customer/Student Care: 2 years (Preferred)

Responsibilities

See job overview above for full responsibilities details.

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