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Synechron · Charlotte, North Carolina
About the job
We are seeking an experienced Senior Compliance Technology Engineer to support the engineering, implementation, integration, and operational management of technology used for regulatory electronic communications archiving and supervision. The successful candidate will combine strong infrastructure, cloud, automation, and messaging expertise with practical experience supporting electronic communications in a regulated environment. This is a hands-on engineering role requiring experience with Microsoft Azure, Terraform, PowerShell and/or Python, Windows, Microsoft Exchange, Microsoft Teams, and SMTP fundamentals. Experience implementing or supporting enterprise electronic communications archiving and supervision platforms such as Smarsh, Proofpoint, or comparable solutions is highly desirable. The engineer will partner closely with Technology, Compliance, Messaging, Infrastructure, Cybersecurity, Operations, and Application teams to ensure that regulated electronic communications are reliably captured, archived, retained, and available to support compliance, supervision, audit, eDiscovery, and regulatory requirements.
The Role
Engineer, implement, configure, and support solutions for electronic communications capture, archiving, retention, and supervision in a regulated environment.
Support the integration of enterprise messaging and collaboration platforms with electronic communications archiving and supervision technologies.
Administer and troubleshoot Microsoft Exchange, including Exchange Online and on-premises environments.
Support Microsoft Teams and other electronic communications platforms to ensure compliant capture and archival.
Work with platforms such as Bloomberg email and instant messaging, Symphony, and other regulated communications technologies.
Troubleshoot message delivery, mail flow, routing, journaling, capture, connectivity, integration, and reconciliation issues across messaging and archival platforms.
Mail flow and message routing
SMTP relays
Headers and message tracing
Delivery failures and bounce handling
Journaling and capture workflows
Connectivity and authentication troubleshooting
Design, deploy, configure, and maintain infrastructure and services within Microsoft Azure.
Develop and maintain Infrastructure as Code using Terraform to improve consistency, repeatability, scalability, and operational control.
Develop and maintain PowerShell and/or Python scripts for automation, monitoring, deployment, validation, troubleshooting, and operational support.
Support Windows-based infrastructure and applications, including troubleshooting at both the operating system and application layers.
Partner with Compliance and Technology stakeholders to translate regulatory, business, and operational requirements into scalable technical solutions.
Participate in production support, incident response, root-cause analysis, upgrades, migrations, remediation activities, and change implementation.
Support monitoring, logging, alerting, reconciliation, and automated validation processes for communications capture and archival.
Develop and maintain technical documentation, architecture diagrams, operational procedures, runbooks, support materials, and troubleshooting guides.
Identify opportunities to improve automation, resiliency, monitoring, security, operational efficiency, and control effectiveness across the communications compliance environment.
Significant IT engineering experience, preferably within financial services or another highly regulated environment.
Hands-on experience supporting electronic communications archiving, compliance monitoring, supervision, or related regulatory technology.
Smarsh
Proofpoint
Global Relay
Veritas
Or a comparable solution
Strong hands-on experience with Microsoft Azure services and cloud-based infrastructure.
Strong experience administering and troubleshooting Microsoft Windows environments.
Microsoft Exchange Online
Microsoft Exchange on-premises
Microsoft Teams
Bloomberg email and instant messaging
Symphony
Other regulated communications platforms
Strong understanding of SMTP, mail flow, message routing, relays, headers, journaling, message tracing, and related messaging concepts.
Strong troubleshooting skills across applications, infrastructure, networking, messaging, cloud services, and third-party platforms.
Experience integrating communication platforms with compliance capture, archival, and supervision systems.
Ability to work effectively across Engineering, Infrastructure, Messaging, Cybersecurity, Operations, Application, and Compliance teams.
Strong written and verbal communication skills, including the ability to document complex technical environments clearly.
Ability to operate effectively in a production environment and manage multiple priorities in a hands-on contractor role.
Electronic communications archiving and compliance monitoring support.
Enterprise communications archiving platforms (e.g., Smarsh, Proofpoint, Global Relay, Veritas, or comparable solutions).
Microsoft Azure services and cloud-based infrastructure.
A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
10 days of paid annual leave (plus sick leave and national holidays).
Maternity & paternity leave plans.
A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
Retirement savings plans.
Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
A flat and approachable organization.
A truly diverse, fun-loving, and global work culture.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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Details
| Company | Synechron |
| Location | Charlotte, North Carolina |
| Type | FULL TIME |
| Niche | Engineering professionals not elsewhere classified |