Lead FE Collection.Credit Management MBP

Mashreq NEO CORP · , , pakistan, Pakistan

FULL TIMEPKR1.2 – PKR2.4 / yr

Job Description

Job Purpose

To manage early-stage delinquent retail accounts through proactive customer engagement, ensuring timely recovery while maintaining excellent customer relationships and compliance with regulatory and bank standards.

Key Result Areas

Manage early delinquency buckets (Current, Reminder, 1–30 DPD, and 31–60 DPD as assigned).
Contact customers through telephone, SMS, email, WhatsApp, and other approved channels.
Encourage timely repayments before accounts roll into higher delinquency buckets.
Negotiate repayment commitments. Record promises to pay (PTPs) and monitor fulfillment.
Educate customers regarding payment obligations. Resolve payment-related queries.
Maintain professional and courteous interactions.
Monitor assigned portfolio daily. Prioritize high-risk accounts.
Escalate vulnerable or potentially fraudulent cases.
Follow Fair Collection Practices. Ensure compliance with SBP regulations, Internal Policy
Daily collection activity reports. PTP tracking. Roll-rate monitoring. Recovery performance reports.

Knowledge, Skills and Experience

Qualifications

Bachelor's degree.

Technical Skills

Negotiation & Skip tracing
Collection systems and MS Office
Good Communication skills

Experience

3–4 years in Retail Collections.
Experience in Credit Cards and Personal Loans.
Experience with collection dialers and collection management systems.

Competency

Persuasion and negotiation
Customer Service Orientation
Resilience
Time management
Integrity
Problem Solving and Teamwork

#J-18808-Ljbffr

Similar Jobs

Assistant Financial Controller

Company	Mashreq NEO CORP
Location	, , pakistan, Pakistan
Type	FULL TIME
Niche	finance
Salary	PKR1.2 – PKR2.4 / yr

Explore 1M+ Live Opportunities.

Lead FE Collection.Credit Management MBP

Job Description

Job Purpose

Key Result Areas

Knowledge, Skills and Experience