We are hiring an experienced Executive IT Support professional to provide end-user assistance for hardware, software, and network-related issues during the night shift. The role includes troubleshooting, system administration, device configuration, and managing IT operations in a fast-paced environment.
Key Responsibilities
- Provide technical support for all IT-related issues (hardware, software, network).
- Assist users via phone, in-person, and remote support tools.
- Create, manage, and update user accounts across cloud platforms.
- Administer Active Directory, Azure, SharePoint, Exchange, and Office 365.
- Configure and deploy desktops, laptops, printers, mobile devices, and email clients.
- Support virtual desktop and remote desktop environments.
- Install, maintain, and troubleshoot firewalls, switches, load balancers, and network equipment.
- Perform structured cabling and coordinate with telecom vendors.
- Identify and respond to cybersecurity threats.
- Document issues, solutions, and configurations.
- Research and deploy new IT solutions based on user needs.
Skills & Experience
- Minimum 2 years’ experience in IT support or help desk roles.
- Strong troubleshooting skills for hardware, software, Windows Servers, VMware, Hyper‑V, and O365.
- Knowledge of cloud solutions, wireless networks, video conferencing systems, and mobile device support.
- Experience with structured cabling, switches, APs, CCTV, telecom systems.
- Advanced proficiency in MS Office (Excel, Word, Outlook).
- Certifications (A+, Network+, Microsoft) preferred.
- Ability to work under pressure, manage multiple tasks, and work flexible hours/on‑call.
- Competitive salary + annual bonus.
- Family medical insurance.
- Supportive work culture with international exposure and long‑term growth opportunities.
021-35853669
career@level3bos.com
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