Coordination Manager

Anchor Health Home Care · Brooklyn, New York

FULL TIME$65,000 – $65,000 / yr

Job Description

Anchor Health Home Care is seeking an experienced

Manager to lead our Home Care Coordination team

from our Williamsburg, Brooklyn office.

This is a hands-on leadership role for someone who understands home care operations, caregiver scheduling, client needs, and the day-to-day challenges that come with managing a busy coordination team.

You will oversee a team of coordinators responsible for making sure clients receive reliable caregiver coverage, urgent staffing issues are handled quickly, records remain accurate, and families receive a high level of service.

We are looking for someone who can lead people, solve problems, maintain accountability, and step in when situations require immediate attention.

Responsibilities

Manage and support a team of home care coordinators

Oversee daily coordination operations, including caregiver scheduling, case coverage, and client needs

Monitor team productivity, service quality, deadlines, and performance

Conduct regular check-ins with coordinators and provide coaching, feedback, and support

Ensure client records, preferences, schedules, and documentation are accurate and up to date

Help resolve urgent caregiver call-outs, staffing gaps, and scheduling issues

Step in to manage escalated client, caregiver, or family concerns when necessary

Prioritize urgent cases and ensure issues are resolved quickly and professionally

Build strong relationships with coordinators, caregivers, clients, and families

Hold team members accountable for follow-up, documentation, and service expectations

Communicate operational challenges, team performance, and important updates to leadership

Identify opportunities to improve workflows, efficiency, and the overall client experience

Qualifications

2+ years of home care coordination experience required

Previous experience supervising, managing, and leading a team

Strong understanding of caregiver scheduling and home care operations

Experience managing a fast-paced workload with changing priorities

Comfortable handling urgent staffing and client situations

Strong leadership and team management skills

Excellent organizational and time management skills

Strong attention to detail

Clear and professional written and verbal communication

Strong problem-solving skills and ability to make decisions quickly

Comfortable holding employees accountable while maintaining a supportive team environment

Position Details

Full-time

Monday through Friday

In-person at our Williamsburg, Brooklyn office

Salary:

$65,000 to $75,000 per year

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development assistance

Referral program

Company	Anchor Health Home Care
Location	Brooklyn, New York
Type	FULL TIME
Niche	Full-time
Salary	$65,000 – $65,000 / yr

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