Explore 1M+ Live Opportunities.
Direct applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Live Jobs|Remote & Onsite|Apply in 1 Click
Join Our WhatsApp Job ChannelDirect applications, high-package MNC listings, and exclusive insider referrals updated daily across 50+ niches worldwide.
Prediktive · New York
Zendesk Administrator We are looking for a Zendesk Administrator, based in Latin America to work on a long-term project for one of our clients, a Fintech company based in Los Angeles, California. Our client is on a mission to build products that level the financial playing field. Their banking app helps millions of members bank, budget, find work, build credit, and access up to $500 advances without paying a fee. Responsibilities
Own the administration, architecture, and overall lifecycle of the Zendesk suite (Support, Guide, Explore, Talk, Messaging/Chat). Re-architect and optimize our client's existing Zendesk environment to improve operational efficiency through enhanced routing and automated ticket workflows. Partner closely with Security, Engineering, and Operations teams to gather business requirements, translate them into scalable Zendesk configurations, and ensure alignment with overall company technology goals. Work with the Security team to implement enterprise-grade access controls, roles, permissions, data privacy standards (e.g., PII redaction, GDPR/CCPA compliance), and secure API integrations. Create and refine triggers, automations, macros, custom fields, ticket forms, and SLAs to reduce manual operational overhead and drive faster resolution times. Build customized Zendesk Explore dashboards and reports to track key operational metrics (CSAT, FRT, MTTR, ticket volume trends) and provide actionable insights to executive leadership and operations leads. Restructure and curate the Zendesk Guide knowledge base and Help Center to enable customer self-service and internal staff enablement.
Requirements
Advanced level of English. 5+ years of hands-on experience as a Zendesk Administrator, with expertise in environment configuration, workflow automation, optimization, and third-party integrations. Deep domain knowledge of Zendesk Enterprise modules (Support, Guide, Explore, Talk, Messaging, Workforce Management, and Admin Center). Proven experience integrating Zendesk with third-party systems via REST APIs, Webhooks, and liquid markup. Understanding of security protocols, data privacy requirements, audit logging, and relevant compliance standards. Strong stakeholder management skills with demonstrated ability to interface effectively with Engineering, Product, Security, and Customer Operations leadership. Proficiency in Zendesk Explore for complex report generation, data analysis, and operational performance measurement. Excellent trouble-shooting skills, attention to detail, and the ability to manage multiple configuration projects simultaneously in a fast-paced setting.
Bonus Points
Bachelor's Degree in Computer Science, Systems Engineering or related fields. Proficiency with HTML/CSS and JavaScript for Zendesk Guide theme customizations and custom apps. Zendesk Administrator or Zendesk App Developer certification. Experience in fintech, banking, payments, or other financial-services environments.
What We Offer
Long term positions Compensation in USD Cool clients and products Work with great engineers
Details
| Company | Prediktive |
| Location | New York |
| Type | FULL TIME |
| Niche | Office and Administrative Support Occupations |