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Agility Partners · Columbus, Ohio
IT Service Center Analyst A healthcare organization is seeking a qualified IT Service Center Analyst to provide technical support for customer-facing ordering applications, resolve system issues, and collaborate with IT teams to keep business operations running smoothly. This role focuses on troubleshooting, incident resolution, and delivering exceptional customer service. Key Responsibilities
Provide technical support for customer-facing ordering applications, including troubleshooting login issues, ordering errors, reporting concerns, and other system-related problems. Respond to customer inquiries regarding application functionality, system procedures, online transactions, and service interruptions. Investigate and resolve technical incidents, collaborating with Level 2 support teams and escalating more complex issues when necessary. Document and track support requests using IT service management tools and ensure timely resolution. Maintain a positive customer experience through clear communication and effective problem resolution.
Benefits
Work remotely while supporting essential technology solutions within the healthcare industry. Gain hands-on experience troubleshooting enterprise applications and using IT service management tools. Collaborate with experienced IT professionals and expand technical troubleshooting and customer support skills. Make a meaningful impact by helping customers resolve issues and ensuring a positive technology experience.
Qualifications
Minimum of 2 years of experience in an IT Service Desk, technical support call center, or end-user support role. Experience troubleshooting customer-facing applications and resolving technical issues in a fast-paced environment. Working knowledge of Microsoft 365 applications, including Outlook, Teams, and OneDrive. Experience with user account management, including password resets, account unlocks, and login troubleshooting. Familiarity with IT service management (ITSM) tools such as ServiceNow or BMC Remedy. Strong communication, analytical, and problem-solving skills with a customer-focused approach to technical support. Ability to work a flexible schedule and maintain a reliable work-from-home setup with a minimum internet speed of 50 Mbps.
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Details
| Company | Agility Partners |
| Location | Columbus, Ohio |
| Type | FULL TIME |
| Niche | Computer and Mathematical Occupations |