Emergency Medical Dispatcher (911 Call Taker)

Action Ambulance · Wilmington, Massachusetts

FULL TIME

Job Description

Job Title: Emergency Medical Dispatcher (911 Call Taker)

Location

Wilmington, MA Job Type: Full-Time / Part-Time

About Us

We are a customer-focused EMS organization dedicated to delivering high-quality care from the very first point of contact. Our dispatch team plays a critical role in saving lives by providing calm, accurate, and compassionate support to callers during emergencies. We pride ourselves on a culture built around exceptional customer service, teamwork, and valuing every employee's voice.

Position Overview As an Emergency Medical Dispatcher, you will be the first point of contact for 911 callers seeking medical assistance. You will gather critical information, prioritize calls, and provide clear pre-arrival instructions to help callers manage emergencies until EMS units arrive.

This role requires strong communication skills, the ability to stay calm under pressure, and a commitment to delivering answers and reassurance on the first call whenever possible.

Key Responsibilities

Deliver excellent customer service, ensuring callers feel heard, supported, and informed

Work collaboratively with team members and support a positive workplace culture

Answer incoming 911 emergency and non-emergency calls promptly and professionally

Obtain accurate and essential information from callers

Dispatch EMS units efficiently and effectively

Maintain clear and continuous communication with field personnel

Document all calls accurately and thoroughly

What We Value Customer-First Mindset: We strive to provide clear answers and support on the first call

Compassion: Every caller is treated with empathy and respect

Team Appreciation: We recognize and value the contributions of every colleague

Open Communication: We actively listen to employee feedback and encourage ideas for improvement

Requirements

Qualifications

Required availability includes overnights, weekends, and holidays. Shifts are 12 and 16 hours

High school diploma or equivalent (required)

Strong verbal communication and active listening skills

Ability to multitask in a fast-paced, high-stress environment

Basic computer proficiency

Reliable transportation

Why Join Us? Supportive team environment that values your voice

Opportunities for growth and advancement focused on your goals

Ongoing training and professional development

A meaningful career where you make a difference every day

Company	Action Ambulance
Location	Wilmington, Massachusetts
Type	FULL TIME
Niche	Office and Administrative Support Occupations