Overview
ibex. is seeking a technically proficient Senior Software Engineer – AI Solutions to design, build, integrate, test, and deploy AI-powered voice and digital agents for enterprise clients.
The role combines hands-on AI agent development with software engineering and client-facing solution delivery. The engineer will work closely with clients and internal teams to translate business requirements into conversational journeys, workflows, integrations, and production-ready AI solutions using enterprise AI platforms.
Responsibilities
- Design and build AI-powered voice and digital agents using enterprise AI platforms.
- Work directly with clients to understand requirements and translate them into agent personas, prompts, conversation journeys, workflows, and business rules.
- Configure and customize AI agents using platform capabilities, reusable components, and custom code where required.
- Develop and integrate solutions using TypeScript/JavaScript, REST APIs, webhooks, SDKs, and JSON-based interfaces.
- Work with enterprise systems and backend services, including authentication and data integrations.
- Apply prompt engineering, context design, RAG, tool/function calling, and AI agent concepts to improve agent performance.
- Build and maintain integrations required to support client use cases and agent workflows.
- Perform functional testing, troubleshooting, debugging, and optimization across agents, integrations, and backend systems.
- Support client demos, UAT, deployment, and post-deployment issue resolution.
- Collaborate with Product, Engineering, QA, Solutions, and Client teams throughout the solution delivery lifecycle.
- Identify opportunities to create reusable configurations, components, and integration patterns that improve delivery efficiency across clients.
- Document solution configurations, integrations, technical decisions, and operational requirements.
- Take ownership of assigned technical deliverables and drive them to completion with appropriate guidance from senior technical resources.
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
- 3–5 years of experience in software development, technical implementation, backend integration, or solution delivery.
- Strong hands-on experience with TypeScript/JavaScript; Node.js experience is a plus.
- Experience working with REST APIs, webhooks, JSON, Git, and SQL/databases.
- Practical experience with Generative AI, LLMs, conversational AI, prompt engineering, or RAG.
- Experience building or configuring AI agents, chatbots, voicebots, or low-code/no-code solutions is highly desirable.
- Ability to understand business requirements and convert them into technical workflows and conversational experiences.
- Basic understanding of voice/telephony concepts such as SIP, IVR, call routing, and transfers is desirable.
- Experience troubleshooting API integrations, agent behavior, data flows, and production issues.
- Strong communication and stakeholder management skills, with the ability to work directly with clients.
- Ability to work effectively across AI platform configuration, integrations, testing, and custom software development.
- Comfortable working in a fast-paced environment with multiple client projects and changing requirements.
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