Customer Care Manager

Navigatorhr · Islamabad, Pakistan

FULL TIMEPKR1.12 – PKR1.67 / yr

Job Description

Customer Care Manager

Salary: PKR 100,000 – 150,000
Gender Preference: Open
Experience: Minimum 5 years (2+ years in a managerial role preferred)
Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000
Office Timing : 9AM to 6M Monday To Saturday

Key Responsibilities

Lead and supervise the Customer Care team.
Ensure timely resolution of customer complaints and inquiries.
Handle customer escalations professionally.
Coordinate with Sales, Technical Support, and Operations.
Monitor team KPIs and customer satisfaction.
Prepare weekly and monthly service reports.
Develop and improve customer service processes.

Requirements

Bachelor's degree in Business Administration or a related field.
MBA will be an added advantage.
Strong leadership and communication skills.
Experience with CRM software is preferred.
Excellent problem-solving and organizational skills.

What We Offer

Competitive salary package.
Performance-based growth opportunities.
Professional and collaborative work environment.
Career development opportunities.

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Customer Care Manager

Job Description

Customer Care Manager

Key Responsibilities

Requirements

What We Offer