Help Desk Technician Level 2 (MSP)

Bowman Williams · Columbia

FULL TIME

Job Description

We are a growing Managed Services Provider hiring a

Help Desk Technician Level 2

to support onsite projects, hardware deployments, and client infrastructure work across multiple client environments.

This role is ideal for someone with MSP experience who has moved beyond basic help desk support and has strong hands-on experience with Windows Server, virtualization, networking, and hardware deployments. You will focus on racking, stacking, cabling, device installs, and onsite project work while partnering with engineering teams on configuration and handoff.

Responsibilities

Travel to client sites for onsite project work and infrastructure deployments

Rack, stack, cable, and install servers, firewalls, switches, and network devices

Support workstation, server, firewall, and network hardware deployments

Assist with equipment staging, mounting, labeling, and physical infrastructure setup

Work with engineering teams to support configuration, documentation, and project handoffs

Troubleshoot basic server, networking, firewall, and virtualization issues during deployments

Communicate professionally with clients while onsite

Document completed work and keep project timelines on track

Required Experience

Experience working for a Managed Service Provider

2+ years of IT support, help desk, field support, or infrastructure support experience

Strong hands-on experience with Windows Server environments

Strong experience with VMware, Hyper-V, or virtualized infrastructure

Experience with hardware deployments, cabling, device installs, and racking/stacking

Working knowledge of servers, switches, firewalls, TCP/IP, and network infrastructure

Experience with Dell, HP, Cisco, SonicWall, or similar hardware

Exposure to Microsoft 365, Azure AD, Intune, or SharePoint

Ability to work independently at client sites and communicate clearly with clients

Benefits

100% company-paid Health, Dental, and Vision Insurance

Life and AD&D Insurance

Short-Term and Long-Term Disability Insurance

3 weeks PTO

6 paid holidays

401(k) with 3% company match

Company-provided laptop

Mileage reimbursement

Health savings plan

Explore 1M+ Live Opportunities.