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One Haus · Nashville, Tennessee
A growing boutique hospitality group behind nationally recognized, cocktail-driven concepts is seeking a Director of Operations to oversee its expanding multi-unit platform. With locations across several major markets and additional openings underway, this is an opportunity to help shape the next stage of growth for an established but highly entrepreneurial organization.
The Director of Operations will lead day-to-day operational execution across the portfolio, strengthen systems and accountability, and ensure each location consistently delivers the approachable, high-energy experience the group is known for. This person should be comfortable setting strategy while remaining close enough to the restaurants to step in, solve problems, and get their hands dirty when needed.
This is not a traditional corporate or desk-based position. The ideal candidate is a confident, hands-on operator who understands flow and execution, communicates clearly across markets, and can bring greater structure to a company that values autonomy, personality, and speed.
Key Responsibilities
Multi-Unit Operations
Oversee operations across a growing portfolio of hospitality concepts in multiple markets
Partner closely with ownership and senior leadership to establish and execute the group’s operational strategy
Maintain consistency in service, hospitality, product quality, cleanliness, and overall execution
Conduct regular site visits, operational assessments, and service observations
Identify performance gaps and create practical, sustainable solutions
Support the successful opening and stabilization of new locations
Balance the unique needs of each market with the standards and expectations of the broader organization
Leadership & Team Development
Lead, coach, and develop General Managers and other unit-level leaders
Establish clear expectations and hold leadership teams accountable for performance
Support hiring, onboarding, training, performance management, and succession planning
Identify high-potential team members and create opportunities for continued development
Build a culture rooted in trust, accountability, strong communication, and genuine hospitality
Provide teams with the structure and support needed to operate independently and successfully
Systems & Operational Structure
Evaluate current systems, workflows, and operating procedures across all locations
Develop and implement scalable SOPs, training programs, opening checklists, and accountability tools
Improve communication and information flow between ownership, corporate leadership, and unit teams
Ensure operational systems remain effective as the company enters new markets and adds locations
Create practical processes that provide consistency without losing the personality and flexibility of the individual concepts
Financial Performance
Take ownership of restaurant-level financial performance across the portfolio
Monitor labor, cost of goods, controllable expenses, and overall profitability
Review P&Ls and operational reporting to identify trends, concerns, and opportunities
Partner with ownership on budgeting, forecasting, and long-term planning
Work with unit leaders to develop actionable plans that improve performance
Evaluate operational investments and efficiencies that support responsible growth
Guest Experience & Brand Standards
Protect and strengthen the group’s approachable, high-energy hospitality culture
Maintain high standards without creating an overly corporate or rigid environment
Help teams understand how service, atmosphere, speed, and execution work together to define the brand
Openings & Continued Growth
Coordinate pre-opening timelines, hiring, training, systems implementation, and operational readiness
Help establish the infrastructure necessary to support continued multi-market growth
Assess each new location following opening and make adjustments to improve flow and execution
Ideal Candidate Profile
Significant progressive leadership experience within high-volume, multi-unit restaurants, bars, or hospitality concepts
Strong background developing General Managers and building accountable leadership teams
Experience creating SOPs, training programs, opening plans, and scalable operational systems
Demonstrated success with new restaurant openings
Strong financial acumen, including P&L management, budgeting, labor, cost controls, and forecasting
Highly organized and detail-oriented, with the ability to manage several priorities simultaneously
Confident communicator who can work autonomously while keeping ownership appropriately informed
Hands-on, resourceful operator who is comfortable stepping into the restaurants and assisting wherever needed
Able to move fluidly between long-term strategy and immediate operational execution
Comfortable working within an entrepreneurial, personality-driven organization
Willing and able to travel approximately 50–60%
Direct, calm, and accountable
Collaborative without requiring excessive oversight
Comfortable making decisions and taking ownership
Able to introduce structure without overcomplicating the operation
Strong at building trust with both ownership and restaurant-level teams
Flexible, resilient, and solutions-oriented
Genuinely energized by hospitality and being in the restaurants
Compensation &
Base Salary: Up to $150,000
Health Insurance
Paid Time Off
401(k)
Relocation Assistance Available
Significant opportunity to grow alongside an expanding hospitality group
Details
| Company | One Haus |
| Location | Nashville, Tennessee |
| Type | FULL TIME |
| Niche | Managers |