WORK EXPERIENCE
01 year of relevant experience
WORK EXPERIENCE
01 year of relevant experience
PROFESSIONAL QUALIFICATIONS
NA
PROFESSIONAL QUALIFICATIONS
NA
JOB SUMMARY:
Responsible for answering the phone, greeting callers, establishing reason for calling, and resolving issue by contacting appropriate person that can help the customer.
- Maintenance of Notice board
- Responsible to play centralized relaxing musical themes with the gap of prayer timings.
- Perform any other duties assigned by the head of department.
- Ensures stationary supplies are available for smooth running of the department.
- Operates a Centralized PABX Communication System, answering calls with Hospital’s script for external callers i.e. “AsalamoAlaikum Ziauddin Hospital” & for internal callers, “Operator, may I help you?” & end with
- Provides general information in response of question from the caller.
- Maintains call operator database by entering and verifying information; updating contact log.
- Maintaining computerized telephone directory and records to provide accurate information when required
- Provides paging services for Hospital staff.
- Maintaining the telephone bills and taking steps to reduce it.
- Get updates about the leaves of doctors and OPD schedule timings through E-mails and or through direct contact.
- Control of Discipline
- Soft spoken
- Updates of the Contact numbers (Telephone Directory)
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