Customer Success Specialist

ibex · India

FULL TIME

Job Description

Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Qualifications

O Levels/Matric or above
Excellent English Written and Verbal Communication
American or neutral accent
Proficiency with MS Office (Particularly MS Excel and MS Word)
Must be alteast 18 Years old and hold valid CNIC.

Responsibilities

Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
Providing alternatives to products/items, which are not available on the ecommerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with latest updates on system information, process changes and future updates

Benefits

Medical Insurance & OPD
Provident Fund with investment options
Leave Encashment
Annual leaves
On job training
Two days off in a week
Ergonomic furniture and infrastructure
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
Employee Appreciation programs
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people
Salary up to PKR 115,000 per month

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Company	ibex
Location	India
Type	FULL TIME
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