Sales Support Representative - Varsity Performing Arts (VPA)

Varsity Brands · tennessee, TN, United States

FULL TIME

Job Description

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements.

WORK TYPE

Remote

Monday through Friday, between 8am – 5pm (Eastern time)

Varsity Spirit is seeking a Sales Support Representative – Varsity Performing Arts (VPA) to join our team. This role serves as a key partner to the VPA Sales organization, providing exceptional internal sales support that overlap the management of customer orders from entry through fulfillment. The Sales Support Representative acts as the primary liaison between Sales and cross-functional teams to ensure seamless customer experience, timely order execution, and operational excellence.

This position is instrumental in supporting sales growth by allowing Sales Representatives to focus on building customer relationships while ensuring orders are processed accurately, issues are resolved proactively, and customers receive best-in-class service.

As a Sales Support Representative, you will:

Serve as the primary internal support partner for the VPA Sales Team.

Manage the complete lifecycle of customer orders from submission through shipment.

Act as the communication hub between Sales, Design, Product Development, Production, Customer Service, and other internal departments where applicable.

Build strong relationships with Sales Representatives by providing timely updates, resolving issues, and identifying solutions that support customer satisfaction.

Drive operational excellence through process improvements, collaboration, and proactive communication.

Serve as the primary internal liaison for assigned Sales Representatives and sales regions.

Respond to inquiries from Sales and internal partners regarding products, orders, timelines, and processes.

Provide timely updates regarding order status, production timelines, artwork, and customer requests.

Support Sales Representatives by navigating internal processes and identifying the appropriate resources to resolve customer needs.

Maintain a thorough understanding of products, sales programs, order processes, and company policies.

Partner with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to facilitate successful order fulfillment.

Communicate production updates, potential delays, and recommended solutions to Sales.

Assist with special projects and department initiatives as assigned.

Participate in ongoing cross-training to strengthen organizational knowledge and support business needs.

Identify trends in customer inquiries and internal processes.

Recommend improvements that enhance efficiency, communication, and the overall customer experience.

Support implementation of new tools, systems, and process enhancements.

Exceptional customer service mindset with a commitment to supporting internal and external customers.

Ability to prioritize multiple projects in a fast-paced environment.

Previous experience in customer service, sales support, account management, or order management.

Experience supporting field sales organizations preferred.

Experience within the performing arts, music, apparel, or custom products industry is a plus.

Bachelor's degree preferred but not required.

on a regular basis from floor to waist. Service - We lead with heart. We champion community.

Innovation - We never stop striving to be better. For ourselves and our community.

Company paid Life, AD&D, and Short-Term Disability

~ Generous My Time Off & Paid Holidays

~ Varsity Brands Ownership Program

~ Access to Financial Coaching and member-owned Credit Union

~ Jude Partnership & Volunteer Opportunities

~ Employee Perks including discounts on personal apparel and equipment!

Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.

Company	Varsity Brands
Location	tennessee, TN, United States
Type	FULL TIME
Niche	tech